DAIOS
Operator as a Service. When an event is raised, DAIOS engages the right contacts by voice, SMS, chatbot or email, captures the resolution, and posts the outcome back to the monitoring platform.
daios.takhitech.comAsset, access and infrastructure monitoring for critical facilities and data centres
Sightline puts physical asset tracking, environmental and power monitoring, and the cameras, access control and alarm panels on the same site into one platform. Every event arrives on one queue with the procedure for handling it, and you set what that procedure asks the operator to do.
Exception queue 7
Hall B health
FEED
Awaiting signal stream…
Centralised event management solution
The UPS, the generators, the branch circuits, the cooling plant, the room conditions and the servers. The cameras, the access control and the alarm panels in the same building. Each of them produces an event in the same shape, so the person on shift works one list.
Every event names its type, the sensor, device or service that raised it, and the group it belongs to, whether that group is an area, a system or a customer account. When a feed drops, the event already says what sits on it and who it serves.
- The signal arrives. A reading from the UPS, the power chain or the cooling plant, a fault from a server or a switch, a dry contact from a panel zone, a camera analytic, or a door event.
- Sightline gives it a place. The event takes its type, the device that raised it, and the area, system or account it belongs to.
- Rules decide who handles it. Duplicates collapse, suppressions apply with their expiry, and what is left goes to an operator, to automated engagement, or to both.
- The operator works the procedure. The steps for this event type at this site, with the contacts in order and the clock running on screen.
- The record closes with it. Every view, answer, call and command sits against the event and exports as evidence.
Sightline
by Takhitech
Sightline brings the whole site onto one event queue
Sightline connects to the UPS and generators, the power chain, the cooling plant, the servers and the network, and to the access control, the cameras and the alarm panels on the same site. The control room gets one place to see the state of everything and work through whatever has gone wrong.
- Every event names what raised it and where it belongs. Its type, the sensor, device or service behind it, and the group it sits in, which is an area, a system or a customer account.
- Suppression runs before an operator sees anything. De-duplication and suppression are applied first, and every suppression carries an expiry so a maintenance window cannot quietly become a blind spot.
- Each event carries the procedure for handling it. The steps for this event type, at this site, with the right contacts in the right order. Every answer branches the workflow and is written to the record.
- You configure the event types and what happens to them. Add an event type, set how its data is read, decide who it reaches, and write the question the operator is asked at each step. The same response pattern then runs at every site that uses it.
- A 3D view of the floor is generated from your site data. Rows, racks, CRAC units, UPS and the generator yard, colour coded by state, with no separate drawing to maintain.
Advanced data solutions
Automation, data handling and analysis for the work around the console. Reducing the cost of answering an event, turning volumes of signal into information a team can act on, and translating data between systems that do not speak the same protocol. Each one runs on its own, alongside whatever a centre already has, and we set it up with the people who will be using it.
The Monitoring App
The monitoring platform on a phone. Client records, work orders, test modes, dispatch and patrol jobs, live cameras and the activation queue, white-labelled to your monitoring centre.
themonitoringapp.takhitech.com
AlarmCommand
A signal broker for central monitoring stations. Signals arrive from mailboxes, receivers, platforms or webhooks, then are normalised, routed and delivered onward in whatever protocol the destination speaks.
alarmcommand.takhitech.com